FAQs

We receive several questions from our customers throughout the day. Here is a section that highlights some of the most common questions asked.  If you do not find the answer to your question here, please feel free to contact us and one of our knowledgeable employees will be happy to assist you.

  • How often should my filters be changed?
  • What does SEER mean?
  • What is dirty sock syndrome?
  • What is the benefit of a two stage cooling system?
  • What should the difference between inside and outside temperature be?
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    Q: How often should my filters be changed?
    A: When units are being run more frequent, it is recommended to change filters monthly. On average, when units are not running often, they can be changed every 3 months.
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    Q: What does SEER mean?
    A: SEER (Seasonal Energy Efficiency Ratio): A rating system developed by the U.S. Government to indicate the efficiency level of cooling equipment.

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    Q: What is dirty sock syndrome?
    A: Dirty Sock syndrome is the mildew smell that some may experience when their air conditions are turned on after the winter months.  Bacteria accumulates on the indoor coils of heat pumps and air conditioners when a system is run in the "heating" mode.  When the unit is initially put into "cooling" mode, the bacteria that grows and collects on the coils emits a mildew smell usually within the first 24-48 hours when the coils are first moistened.
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    Q: What is the benefit of a two stage cooling system?
    A: Two speed systems are sure to provide reduced humidity levels in your home compared to a single speed unit. This is accomplished by the unit running at a lower tonnage, for a longer period of time, while removing excess moisture from your home.  The unit running at a lower tonnage can also help to reduce your electricity bills.
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    Q: What should the difference between inside and outside temperature be?
    A: 20 with a properly insulated home and sealed duct system. According to ASHRAE, an A/C unit in southeast Louisiana should maintain a 20 difference.  For example, if the temperature outside is 95, the inside of your home should approximately maintain 75.
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